It is a technological solution that efficiently manages your Service Desk or Control Desk, managing your work orders and monitoring field staff at any time and from anywhere.Benefits+ Immediate attention and precise follow-up to each request or incident reported.+ Assurance in the fulfillment of service levels.+ Effective costing of each ticket attended (materials used, control of expenses, assets assigned or withdrawn, among others).+ Effective control of inventory of materials and equipment installed.+ Staff Performance Report according to the time assigned in each activity.Functions+ Centralized management of services.+ Inventory control of materials and assets.+ Automated process for corrective, preventive and / or installation and equipment configuration maintenance.+ Real-time monitoring of technicians and equipment installed.+ Visualization of documentation and photographs taken on site.+ Customer portal, reports and statistics.
Bassher Help Desk
